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Worry-Free Money Back Guarantee

Last Updated: April 12, 2026

We stand behind the quality of every CellBell chair. If your chair arrives with a manufacturing defect or gets damaged in transit, you're fully protected under our 7-Day Money Back Guarantee.

📦 What's Covered:

  • Physical damage during delivery
  • Manufacturing defects
  • Missing parts or components

🔁 What Happens Next:

If you report an issue within 7 days of delivery:

We will first resolve the issue by shipping a replacement part at no cost to you.

💰

If the issue cannot be fixed with a part replacement, you'll be eligible for:

  • • A free full replacement, OR
  • • A 100% refund, if you prefer not to keep the chair

Note: Replacement part solution takes priority to ensure faster and more convenient resolution for you.

What's Not Covered:

  • Returns due to change of mind, comfort preference, or user-induced damage
  • Issues reported after 7 days

🔧 However, all non-eligible cases are still covered under our standard warranty policy as per its terms.

🕒 How to Claim:

  1. Report the issue within 7 days of delivery
  2. Share photos or a video of the issue via WhatsApp or email
  3. Our team will respond and initiate resolution within 24 hours